AFD China Again Received Good Feedbacks in the 2019 Client Satisfaction Survey
To better understand our clients' needs and evaluate the services we provide, AFD China recently launched a new round of client satisfaction survey to collect feedbacks on clients’ specific experience in every aspect of our services.
In this survey, we designed the client satisfaction questionnaire to cover various aspects of our services, such as responsiveness, content, quality, practicability and alignment of demand, and we randomly selected clients who are from different fields, of different sizes, and in different needs as the targets to complete the questionnaire, in order to obtain a relatively comprehensive survey result. Meantime, we also designed a special section to introduce the progress and achievements made by AFD China this year, hoping to take this opportunity to enhance the clients' understanding of our firm.
The response rate of this survey is higher than ever before. The overall satisfaction with AFD China’ services scores 95 points on a 100-point scale, and the service satisfaction scores 97 points, and and we are also recognized in specific aspects of our services,such as understanding clients’ needs, processing time of works, recommendation on office action responses, and quality of translations.
Here we would like to express our sincere gratitude to every client, applicant, or associate who participated in this survey. We will carefully consider your kind suggestions and act in line with them as appropriate.
AFD China will continue to keep client as our main focus and implement the client-oriented cultural concept through practical actions, and will also continue to improve our service capability and quality, so as to provide more satisfactory and efficient services!